77arc Privacy Policy

1.1 Information You Provide Directly

When you register or create an account on 77arc, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket account numbers

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and geographic location
• Browser type, version, and language settings
• Device type and operating system
• Date, time, and duration of website visits
• Session data collected through cookies and similar tracking technologies
• Which pages were visited and navigation patterns

1.3 Gaming Activity Information

Information about your gaming history, bet amounts, win and loss records, and time spent on the platform is stored. This information is used to ensure responsible gaming and to improve your experience.

2.1 Account Management and Verification

The information you provide is first used to verify your identity. This verification is mandatory in order to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies. Information is also used for account creation, login, password recovery, and maintaining account security.

2.2 Transactions and Financial Services

Your financial information is required to complete deposit and withdrawal processes. We use this information for the following purposes:

• Processing deposits and withdrawals through bKash, Nagad, and Rocket
• Maintaining transaction records
• Detecting and preventing fraudulent activity
• Applying bonuses and promotional offers

2.3 Customer Service and Communication

We use your email and contact information to provide customer service, send important updates, and inform you about matters related to your account. If you contact the support team via live chat, records of those conversations may be retained for quality control and training purposes.

2.4 Platform Improvement and Personalisation

By analysing your usage patterns, we improve the quality of our services and personalise the experience according to your preferences. This information helps us plan new games, features, and offers.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files that your browser stores on your device. 77arc uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and operating the core functions of the platform.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand website traffic and usage patterns.

3.2 Cookie Control

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of 77arc to not work properly. Contact our support team for more information about cookie management.

4.1 Sharing Information with Third Parties

77arc never sells your personal information to third parties. However, limited information may be shared with specific trusted partners as required to provide services:

• Payment processors (bKash, Nagad, Rocket) — to complete transactions
• Game providers — to ensure gaming services
• IT security service providers — for data protection
• Legal and regulatory authorities — to meet legal obligations

When sharing information with these partners, we ensure they also comply with strict data protection standards.

4.2 Disclosure of Information for Legal Requirements

We may be legally required to disclose your information in the following circumstances:

• To comply with court orders or government directives
• To assist in investigations of fraud, money laundering, or other illegal activity
• To protect the security of 77arc or its users
• To enforce our terms and conditions

5.1 Technical Protection

77arc uses industry-standard security technology to keep your information secure. Our security infrastructure includes:

• SSL/TLS encryption — all data transmissions are encrypted
• AES-256 encryption — protection of stored sensitive information
• Two-factor authentication (2FA) — to protect account access
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing

5.2 Organisational Protection

Alongside technical measures, we also ensure data protection at an organisational level. Only authorised staff may access your information on a need-to-know basis. All staff are trained to comply with data protection policies and are required to sign strict confidentiality agreements.

5.3 Response to a Data Breach

If for any reason your information is subject to unauthorised access or a breach, 77arc will notify affected users as quickly as possible and take the necessary preventive measures. Our incident response team is always ready to minimise harm.

6.1 Retention Policy

77arc retains your information only for as long as it is needed or as required by legal obligations:

• Account Information: For as long as the account is active and for a legally required period after closure.
• Transaction Records: Retained long-term in accordance with financial regulatory requirements.
• Customer Service Records: Kept for a limited period for service quality improvement and dispute resolution.
• Cookie and Analytics Data: Generally deleted within 12 to 24 months.

6.2 Information After Account Closure

If you request account closure, we will delete or anonymise your information as quickly as possible, except for what must be retained for legal, regulatory, or legitimate business reasons.

7.1 Right of Access and Correction

You have the following rights and 77arc fully respects them:

• Right of Access: The right to know what information we hold about you.
• Right of Correction: The right to request correction if your information is incorrect or incomplete.
• Right of Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a structured, machine-readable format.

7.2 How to Exercise Your Rights

Contact our support team to exercise your data rights. We will verify your request and respond as quickly as possible in accordance with applicable law. You may be asked to provide some information for identity verification, which is necessary for security.

8.1 Age Verification

77arc is for users aged 21 and above only. We verify age at registration and again later if needed. If we find that a minor is using our platform, we will immediately close that account and delete all associated information.

8.2 Parental Controls

If you believe a minor has created an account using your information, please notify our support team immediately. We will investigate the matter on a priority basis.

9.1 Policy Revision Process

77arc may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the date on this page
• Notify registered users by email of important changes
• Display a notification on the platform

If you continue using the platform after a change, you will be considered to have agreed to the updated policy.

9.2 Previous Versions

If you would like to review a previous version of the Privacy Policy, please contact our support team. We will provide them within a reasonable time.